Strong talent, weak leadership alignment - Avis employé Anonymous Employee Reputation

2,0
15 oct. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

-Talented, mission-driven colleagues who care deeply about customer outcomes. -Flexible work model with supportive peers who genuinely want to succeed. -Exposure to a fast-moving SaaS environment with recognizable brands and interesting customers.

Inconvénients

-Leadership communication around culture, growth, and inclusion often sounds polished but doesn’t reflect day-to-day reality. The message and the lived experience remain far apart. -HR and senior leadership have been aware of ongoing concerns in Customer Success for some time, but the only visible shift has been turnover. The calmer atmosphere now reflects attrition, not improvement. -The new review and career pathing processes look good on paper but are largely performative, with little real execution or meaningful development behind them -Product reliability and customer experience remain inconsistent, while internal focus leans more on process and perception than on addressing root issues

avatar
Réponse de Reputation
5d
Thanks for your feedback and recognizing our talent and mission-driven culture. We're proud of the people and customers we get to work with every day. When concerns are raised in any area of our business, we lean in. The voice of our employees is a priority and that’s why we host roundtable discussions, Ask Me Anything sessions with leaders, focus groups, provide coaching to our leaders and employees, and invest in our talent. We understand meaningful change takes time and we remain committed to strengthening our culture, investing in people, and providing opportunities for employees to grow and succeed. With the appointment of our new Chief Revenue Officer, we hope you have already started to see improvements in this area. We have now gone through a second year of our annual review process. We are encouraged by the quality of written reviews and hope that this translated well over into employee conversations. Career pathing represents a significant and ongoing body of work. We will be actively rolling out a few functions over the coming months. Your product reliability and customer experience feedback has been noted and will be shared with the appropriate teams. We genuinely appreciate the thoughtfulness of this review. It helps us ensure enhancements we make are more than performative, aligning with the day-to-day reality of our teams. If you have specific examples or concerns you'd like to raise directly, we encourage you to reach out to your manager, senior leadership, or your HRBP. Thank you for being a part of our amazing team!

Découvrez plus d’avis sur Reputation

5,0
7 nov. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great management, lots of resources to ensure success in your role.

Inconvénients

It can be difficult for cross-department collaboration with everyone being in different time zones.

avatar
Réponse de Reputation
1w
Thanks for the review! Cross-functional collaboration across time zones is a real challenge these days. We are hoping that the flexibility of our remote & hybrid environment and clarification of ‘core working hours’ will help support even greater collaboration across teams. If you need any help navigating through this, please work with your Manager or HR Business Partner.
2,0
13 mai 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Inconvénients

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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