Great if you like Remote work only - Avis employé Customer Success Manager (CSM) Remote

4,0
12 mai 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

-100% Remote work, you can work async as long as you clearly communicate about it -Great people to work with, excellent management -Everyone is working very hard to help the customers -Customers love Remote -Multi-products, fast paced. YOU NEVER GET BORED -I believe this company has a great potential -This structure allows me to organize my work around my life and not the other way around

Inconvénients

-Very siloed company which means that customers may experience delays for their simple requests. -Multi products means there is a lot to know and it's hard to stay up to date and deliver the best experience for customers. -Low salary compared to the market.

Découvrez plus d’avis sur Remote

5,0
6 mars 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Multiple interviews with people having different partnership roles gives a good idea of how the communication goes internally and the overall company culture

Inconvénients

If you're looking for a quick hire, having multiple interviews is not for you

1
3,0
22 oct. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

There are some genuinely strong salespeople and a few great leaders who care about their teams. The culture among peers is collaborative and supportive, and many employees go above and beyond despite limited direction.

Inconvénients

There’s very little competitive differentiation in the product, which makes hitting goals—already unrealistic—extremely challenging. Internal processes with supporting teams in RevOps and Deal Desk often create more blockers than anything and the Sales organization is clearly looked down upon within the company. Despite constant messaging about agility and ownership, there are few actual resources or empowerment to deliver results. Morale is low, and the new business teams operate largely from a place of fear. Enablement is minimal—mostly quizzes tied to product launches—and commissions can be held if completion rates aren’t perfect. It's almost as if the enablement teams simply cannot keep up. Leadership in other departments often makes promises about change that never materialize and teams that should be supporting each other (like new business and customer success, just don't talk until there is a problem to address and then it is generally combative or stemming from a place of self preservation. The founders seem disconnected from day-to-day realities, and key people with real expertise in marketing and people management simply are not there.

13
avatar
Réponse de Remote
6mo
Thank you for taking the time to share your detailed feedback. We genuinely appreciate your perspective. Agreed that across Remote, it’s easy to find a collaborative culture and dedication from many team members who continue to go above and beyond. We hear your concerns around enablement, internal processes, goal alignment, and cross-functional communication. These are areas we're actively working to improve, and feedback like yours helps us to see where we need to do better. As a current employee, we encourage you to continue raising these issues through internal channels. Real change happens when our team members drive it, and we're committed to creating an environment where that's possible. Thank you for sticking with us and for believing in the potential here. We're committed to building the support and structure that matches the talent of our people.
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