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First of all, thank you for your comments. We appreciate being able to know people’s thoughts.
We would like to confirm that we absolutely do have great employees, as mentioned in this review. All employees, including technicians, are hired specifically because of their strong qualifications for the roles they seek. The goal is to start them in a position where they can not only use but build upon their qualifications and hopefully expand to greater responsibilities within the organization. Our hires are not only talented, but diverse: over many years, many of our employees have been female and of every ethnic background. As of today, 68% of the company is female and 41% of employees are of various non-Caucasian ethnicities. We warmly welcome all prospective candidates who meet our educational and skills requirements for each position. And we believe in rewarding you for a job well done. In the first 3 months of 2018 alone, we have promoted 3 employees for outstanding performance to mid- and upper level positions within the company.
We also strive to engage our employees on a continuing basis. Because we are a smaller company, we try to maintain a casual and open-door dialogue policy to employees. However, we have also introduced some “big-box” approaches such as confidential employee satisfaction surveys, one-on-one and group meetings with employees and periodic follow-ups on previously given suggestions. We routinely request the input of all employees on everything from minor ideas to impactful decisions. Not all ideas and suggestions can be implemented, but we give all employees a forum to speak and try to make the decisions that ensure the fairest results for all. And we employ professional HR services to monitor the industry and inform us on keeping our wages competitive with other companies of our size, scope and specific duties.
All technical employees receive specific training on procedures required for each study and are monitored by our Quality Assurance department to validate that procedures are being performed correctly. As part of the open dialogue mentioned above, any questions or concerns about how procedures are performed should be addressed with management or the company owner. This way, all employees can be fairly trained, fairly corrected if a procedure isn’t being followed properly, or fairly clarified if there are any misunderstandings.
We are sorry you didn’t have the best experience working with us. We continuously strive to improve and be a great place for our employees to work.
