Avantages
Ability to manage own schedule, licensing is paid for, variety of schedules available, on-site cafeteria, gym, and clinic. Employee appreciation events annually.
Inconvénients
Rigid metrics make this phone job difficult. You are expected to be at your desk sitting and taking calls your entire shift, which is exhausting (as counterintuitive as that sounds). Because of this, you don't get to socialize with your team mates and it creates this strange atmosphere of not knowing your own coworkers yet you see them daily. i have had entire days where i went without speaking to anyone at the office, except my incoming calls. Yes, I know I wasn't being paid to make friends but still, don't go in necessarily expecting to have great office comraderie.