Avantages
Gainshare=especially if you're not on the phones/customer service area.
Inconvénients
The schedules=suck. If you are in Customer Service, you are sold on the fact that you can get new shifts every so often-NOT TRUE. Even after recruiters were found to be telling others this-the employee was the main one that "lost". When beginning, they have the worse schedules that you can imagine, but the recruiter will quickly tell you just to "choose one" About the time that you're about to be on the floor, you can request another shift. What you're not told is some people have been here for years-NO schedule change. Same position. Having to work weekends because that's the awful schedule you're stuck with....BUT no one is calling. You are literally sitting there-just missing your children's activities etc.