Progressive is a double-edged sword. - Avis employé Claims Processor Progressive Insurance

3,0
22 mai 2008
Recommande
Approbation du PDG
Perspective commerciale

Avantages

For an entry level or first-time professional job, Progressive is a good place to go. The pay is okay, the benefits are good, and the work environment is usually satisfactory. Time off is good, it's based on hours, so if you need a day here and there it usually isn't a problem. The benefits package you can sign up for is very good, perhaps the best perk. The company has discounts with companies such as Ford, Dell, Cingular, Verizon, etc., so that helps in getting items everybody needs day to day.

Inconvénients

However, when it comes to recognition and compensation for a good job, that's where the company falls apart. Employy Tom exceeds all his expectations and works extra hours and does his best to make trhe company and the customers happy. Employee Bob slacks off, leaves at five everyday (though he works that mandated 40 hours), and barely meets his expectations. Employee Tom gets a 3% raise at the end of the year for his hard endeavors! Employee Bob gets a 3% raise at the end of the year for his hard endeavors! As you can see, the company just "doesn't have it in the budget" to actually REWARD good employees. Once the good employees catch on, they usually leave for other companies that pay better and demand less of them. The hours are long, the work is demanding, and most of the time you'll be at home working on claims (if you are in that dept.).

Découvrez plus d’avis sur Progressive Insurance

5,0
1 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work life balance is decent

Inconvénients

Management can be overbearing with the micromanagement

5,0
22 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Inconvénients

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

Voir les avis par: Utile|Évaluation|Date|Tout