Avantages
The teamwork is commendable and meets expectations. It's enjoyable to collaborate with global teams, adding a fun dynamic. Remote work is highly satisfactory, and the offered hours provide a good range of choices, contributing to a positive working experience.
Inconvénients
The communication regarding company structure changes and the impact on staffing could be improved for better transparency. More information on upcoming technical changes, their effects on clients, and guidance for Support Teams to prepare for associated challenges would greatly benefit the team's readiness. Additionally, considering priority shift choices for long-term, high-performing agents could enhance overall employee satisfaction during this period of restructuring.