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      OpenTable

      Fait partie de Booking Holdings

      Employeur impliqué

      Avis sur OpenTable

      Overall good place to work at. - Avis employé Customer Support Representative OpenTable

      4,0
      16 mars 2021
      Customer support representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Company Benefits, Company Culture, Free Stuff in Office, great connection within teams which made it feel like on big family

      Inconvénients

      QA requirements too focused on American market, agents were often just ticking things off in order to get a good QA which made calls and emails less natural and put unnecessary pressure on the agents. Management is talking badly about other agents or ex- employees during meetings.

      Découvrez plus d’avis sur OpenTable

      5,0
      2 mars 2026
      Product manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Great place to work - really good work life balance and culture.

      Inconvénients

      Not much to say, everything is good

      avatar
      Réponse de OpenTable
      16h
      Hooray!! Thank you for taking the time to leave this review,
      1,0
      5 juin 2026
      Marketing
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      * It's a great brand * Great partners * Decent product with strong distribution

      Inconvénients

      * Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

      avatar
      Réponse de OpenTable
      16h
      Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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