An absolute dream - Avis employé Customer Service Representative OpenTable

5,0
25 mai 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Management empowers agents, giving flexibility to completely resolve callers' issues. Fully stocked refridgerator/snacks and meals provided fairly often Opportunities provided for those who earn it. Incredibly knowledgeable staff, with patience to match it for agents who may have needed some more experience troubleshooting before working for OpenTable.

Inconvénients

Salary is low for responsibilities given. Insurance feels lackluster for a company with this much clout. The same can be said about additional perks, they tout the "start up experience" in job postings, but the only "start up"-like perk I noticed was the free snacks and flexibility.

Découvrez plus d’avis sur OpenTable

5,0
10 juin 2026
Freelance (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good company culture and team

Inconvénients

There is not negative aspects.

1,0
5 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

* It's a great brand * Great partners * Decent product with strong distribution

Inconvénients

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

avatar
Réponse de OpenTable
2d
Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
Voir les avis par: Utile|Évaluation|Date|Tout