Really has gone downhill in recent history - Avis employé Technical Support Representative Nextep Systems

3,0
25 août 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Lots of PTO, WFH Hybrid schedule, flexibility with taking days off in exchange for working on call/Saturday shift

Inconvénients

Ticket numbers have gotten insane ever since the start of 2022 with low staff to account for this issue. Customers are routinely angry about poor callback times which can be tolling on your mental.

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5,0
16 nov. 2020
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Mid size company with a small company feel. Great leadership and close, friendly work environment.

Inconvénients

At times employees can be tasked with a workload that is too much with no help from leadership.

1,0
16 sept. 2018
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Some great co-workers to work with There's a Ping-Pong table, Foosball table and a Table Hockey machine!

Inconvénients

Some not-so-great co-workers to work with in positions of power No work-life balance Favoritism runs rampant, creating a hostile working environment Managers referring to employees AND clients as stupid Human Resources either powerless or useless to listen and act upon warnings or complaints from employees Short sighted mentality of the long term picture (probably solved now that they are swallowed up by a big fish) Hardware given to clients is outdated and underpowered Resources available to employees is generations behind the current trend Leadership is more interested on playing Foosball, Ping-Pong or Table Hockey than reaching out to find out how to improve employee satisfaction.

4
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