Customer service - Avis employé Employé (anonyme) Merck

2,0
7 déc. 2016
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Worklife balance, established branding, decent pay.

Inconvénients

Internal restructuring disrupting processes causing confusion to customers and internal staff. Manual processes do not help in operations. Breaking up s department into various teams only result in more managers too focused on playing politics with one another than to come together to help staff by looking into improving current manual processes. Some managers are too comfortable with manual ways to be receptive to changes. Politics harming the company long term as everyone focus on stabbing each other even within the team than to improve process.

Découvrez plus d’avis sur Merck

5,0
30 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Excellent company to work with.

Inconvénients

No cons encountered so far

4,0
30 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great benefits like medical/dentist/vision, pension, stock option, 401k match. Co workers are excellent, pretty good on site symposiums, lot of diversity clubs/activities. Innovation is extremely welcomed. Diversity in research portfolio. AI/ML is heavily invested to make databases more efficient.

Inconvénients

Micro managing, especially within the biologics department, potentially others. Promotions are limited, and pay bump is poor. Company invests too much in buying companies rather than keeping talent - lay offs let go of great talented people. Merck is afraid of investing into exploratory biology and doesn’t take risk - they even admit they would rather see other companies clinical data or R&D data rather than taking a risk. Although it’s slow going in building new software, current databases are slow and needs much improvement. Extremely poor work/life balance.

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