Overall, a great job with an average salary and a lot of flight benefits - Avis employé Customer Service Consultant Lufthansa InTouch

5,0
18 mars 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I love working for Lufthansa. Though, there are customers who can be challenging, most of the customers are kind (if you work for German market). A highlight about this job is that there are lot of people to help you, if you are stuck with a problem or simply do not know what do next. Rarely, you might not get an answer immediately. But if you slow down and take a deep breath, you will realize that you have already found an answer from the knowledge base (of the company) Upon attaining the 6 months milestone with the company, if you are bored with the same position, you can easily apply and get a different position. The company also offers a variety of internal job offerings. However, there is barely a difference in the wage. If you know to use the travelling benefits, you can save up to 2000 CAD per year depending upon your travel destination. Your children and parent can also enjoy the flight benefits. Apart from this, if you are flying with a friend, he/she can also enjoy a great rate of discount. Overall, a great job with a decent salary and a lot of flight benefits. This job is defenitely recommendable.

Inconvénients

Some managers are not kind. However, the majority are patient, friendly and always ready to help. Honestly speaking, one of my managers is an important reason, why I still work for Lufthansa. Job might be very hard for the first 2-3 months. Starting from the 4th month, you would be able to do almost everything with ease. The most significant thing is to stay positive and believe that you will become an expert soon.

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1,0
1 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Inconvénients

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

3,0
3 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good starting background point for an airline industry

Inconvénients

Low rate of retention for tenured employees

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