Very disappointed but still hopeful - Avis employé Employé (anonyme) LanguageLine Solutions

1,0
18 déc. 2021
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Working from home is a good plus.

Inconvénients

After reading the employee reviews and responses from the LLS management with the email address provided to them for further inquiries, I decided to contact the management at this corporate email address.I requested to increase my pay due to inflation and also asked for a paid vacation. I have been working for LLS for more than a decade but the most pay rate that I have is just above a minimum wage in CA -$16/hour! I have a Ph.D. and long-term job experience in the field with 2 languages (one of which is rare). On top of that, the management wants me to get more responsibilities by becoming a video interpreter without any additional pay. Currently, McDonald's hires uneducated, unskillful staff at the rate of $18/hour with the paid vacation! After I sent the email to the LLS management, I got no response at all. Low and behold, I decided to email the LLS management 10 days later. This time, my email bounced back to me with the error message as non-deliverable (?!) This is a vivid example of how the LLS management treats its loyal employees! I just want to add for the sake of justice that up until a few years ago, the management was responsive and could meet my requests to some extent. Unfortunately, lately, I do not receive any response to my emails. Furthermore, my emails from my corporate email address already got blocked by the management!

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Réponse de LanguageLine Solutions
4y
Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note: we regularly review industry compensation. Additionally, we have many other resources available to support you. If you would like to discuss further, please email interpretercommunications@languageline.com.

Découvrez plus d’avis sur LanguageLine Solutions

5,0
27 oct. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Inconvénients

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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Réponse de LanguageLine Solutions
8mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
1,0
24 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Stay home. That's all. Nothing else.

Inconvénients

Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

1
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Réponse de LanguageLine Solutions
4d
Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.
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