Zero communication - Avis employé Employé (anonyme) LanguageLine Solutions

1,0
20 oct. 2017
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

If you are a professional interpreter, this employment opportunity will serve as a good platform for continued practice of your interpretation skills in a variety of settings.

Inconvénients

- Zero communication. Other than the initial interview, during which the recruiters are very approachable, there is no live communication that would take place during the course of your employment, i.e. other than the feedback after routine monitoring by QA or in other instances when the MANAGEMENT needs to get a hold of you. It's virtually impossible to speak with anyone at any department and on any level. - Inadequate reimbursement. The reimbursement level is as grossly disproportionate with the degree of responsibility you will take with various assignments during the course of your employment, as it is disproportionate with the skill set and time and effort it takes to acquire it that are required to be a qualified professional. You may also notice that with the ever increasing level of responsibility, the reimbursement level will stay miserably the same (non-negotiable). It is a shame that a professional in an occupation of unqualified labor, e.g. hospitality or restaurant industries could easily make substantially more money than working as an interpreter with this employer. It is large companies like this, who are largely responsible for setting a poor standard for reimbursement level in the interpreting profession as a whole. - Zero training. The training that this employer provides is inadequate for anyone to successfully be able to perform the tasks of your assigned area of responsibility, as an interpreter, You will be expected to perform on a particular level without any significant resources. With regards to continued training for your interpretation skills, you are on your own. - There is no paid vacation for staff interpreters, and the benefits offered are of a highly questionable usefulness

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Réponse de LanguageLine Solutions
8y
Though it was difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked. Regarding your specific complaint around the lack of training and continued education, please know that we are exploring different options to better prepare interpreters for this job. If you have any specific ideas on this topic, please contact my office so we can continue this discussion on how to improve in this area. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions

Découvrez plus d’avis sur LanguageLine Solutions

5,0
27 oct. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Inconvénients

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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Réponse de LanguageLine Solutions
8mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
1,0
24 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Stay home. That's all. Nothing else.

Inconvénients

Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

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Réponse de LanguageLine Solutions
15h
Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.
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