You Can Make a Difference - Avis employé Tax Associate Intuit

5,0
26 mars 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Set your own schedule. Competitive hourly pay. Work from home. Increase your knowledge with multiple educational resources. Increase/stretch your knowledge with the diverse clientele you'll encounter. Promotional/advancement/certification opportunities.

Inconvénients

Customer survey feedback is crucial for your metrics, and we've all skipped past taking surveys after being provided a service. It definitely gives you a greater appreciation for others in the customer service industry. You're working with clients on camera one-way; so they see you, but you don't see them. You're nervous at first, but soon get over it when you're helping them through their issue.

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5,0
5 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Flexible, great benefits, enjoyable work environment, performance review occurs twice a year

Inconvénients

Reliable on metrics, performance, sometimes dealing with angry customers

3,0
13 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Inconvénients

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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