Challenging Position - Avis employé Seasonal Tax Expert Intuit

4,0
25 août 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Remote work from home. All equipment supplied by Intuit. Choice of hours to work within parameters, good training resources, performance incentives, season-end bonus. Abundance of hours to work during the season if you want more time. Good backup support for help in answering client calls. Complex proprietary IT ecosystem that requires quite a bit of experience to become productive.

Inconvénients

Very close AI monitoring of activity using memorized scripts that must be conformed to exactly in opening and closing with the customer. Daily and weekly detailed feedback on your call performance becomes a little claustrophobic. Seasonal jobs do not often translate into continuing employment AFAIK.

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5,0
6 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great pay. Overtime, loyal team the supervisors are really concerned about you. They make sure you are trained and have help when taking calls.

Inconvénients

It’s seasonal and then it’s over.

3,0
13 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Inconvénients

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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