Avantages
Amazing benefits Able to negotiate a high salary because the recruiters are clueless Lateral opportunities are present however your local manager will never approve , I suppose you can fight it .
Inconvénients
A few months after a company uses HCL, they switch from that wonderful , veteran staffed service desk they brag about in North Carolina to a cluster of offshore call centers who manage multiple clients. The support is clueless, user satisfaction drops and management decides it's the staffs duty to pick up this slack. Senior Management is very condescening to staff if you're not an H1-B . You're blatantly put in an abrasive role with your client nitpicking every single billable line item to squeeze them for every cent possible despite abysmal service.