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      H&R Block

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      Avis sur H&R Block

      Flexible work schedules but poor management - Avis employé Client Service Representative H&R Block

      3,0
      27 mars 2019
      Client service representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      - Flexible work schedule which is great for students who want to work a part-time job - I work as a front desk clerk so I am tasked with greeting clients, making appointments, and answering general questions - it was a pretty simple job

      Inconvénients

      - I even feel frustrated for our clients because the company's prices are so high - Prices are not transparent - The company pushes for profits and production, and no focus or value on maintaining customer loyalty and satisfaction - Training is very unorganized and unclear; they would get inexperienced people to train new employees

      Découvrez plus d’avis sur H&R Block

      5,0
      22 juin 2026
      Employé (anonyme)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Great work during tax season

      Inconvénients

      Not available year round for most employees

      3,0
      23 juin 2026
      Senior tax analyst
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Flexible availability. Path for promotion is obvious and quantified.

      Inconvénients

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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