Low base, low bonus. The vast majority of people calling in are not willing or able to buy. You’re expected to take someone from pissed off about their products to opening their wallet.
Punitive time constraints. Expected to meet a 96% availability metric, and 1 minute and 1 second is rounded to 2 minutes off the phone. They’ll force you to use your time off balances if your internet or power goes down. God forbid you have to run to the bathroom, and if you do, don’t expect to be paid a bonus that month. Turnover here is a whopping 60%, that should speak for itself.
It became abundantly clear very quickly that the goal is not to maximize customer experiences. The one and only goal that this company has is to sell their customers as much as they possibly can, regardless of benefit to the customer.
Supervisors will hang you out to dry, Level 2 Support is horribly understaffed so you’ll wait 30 minutes or more for help. Don’t expect to be able to hang up on a customer either, regardless of how abusive they are. They will tell you in training, one of the only ways to get fired is to hang up on a customer.
They’ll promise you opportunities to move within the company, but those days are long gone. All of the spiels from management and trainers are smoke and mirrors.
Overall, heed the warnings from the rest of the reviews here. Take them seriously, I wish I would have.
