Avantages
• Amazing product with a lot of promise which can make a difference in people's lives. • Great coworkers. • Decent pay.
Inconvénients
• Horrid management overall. • Micromanaging taken to the extreme. • Breaks and lunches are timed down to the second with no more than a minute allowance. • Time taken in the bathroom is timed and watched closely. A total of 15 minutes for an entire day is allowed. • Shifts are assigned with a random number generator with no regards to performance, seniority, or any other commitments in a person's life. • Performance is highly scrutinized with time down to the second while the computers and poorly developed in house data entry software that are very badly performing being the biggest roadblock. • Very little regards to the health of the employees. If you are sick, come to work. If you get everyone else sick, they come to work. If they get more sick, all those people come to work. If anyone gets sick at all, due to the pressure to not call out and use up what little sick time you have, expect the entire place to look like the plague in a week or two. Expect this to be a regular thing to happen. • All the above is evaluated with a point system. It is very easy to rack up points and quickly get to where you are not considered for promotions and shortly after that have termination looming over you as an intimidation factor. • In technical support, it is more important to rush people off the phone. Short call times are more important than actual resolution. • Poor communication between the different departments in the office leading to confusion with policies, procedures, goals, and other information needed. • Eroding workplace culture that is quickly becoming a depressing place to be for 8 hours of your day. • Cubical farm. • The director positions are a revolving door. • Listening to management/supervisors talking about their enjoyable times they had outside of work, laughing constantly and joking about nonsense, spending a large percentage of their days talking about things entirely unrelated to work all while they are paid for it. Doing this all around you is like a back hand to the face while you are pushed harder and harder. • Little or no respect for work/life balance. • Career opportunities are rare or nonexistent.