Avantages
Working here as an Account Manager has been a really solid experience overall. The client portfolio is great, you get to work with some really innovative tech companies which makes upselling and retention much easier. The Brooklyn office culture is super chill and the hybrid policy is very flexible. Management gives you a lot of ownership over your accounts and doesn't micromanage your daily client calls as long as your retention numbers look good. Comp package (base + commission) is also very competitive for NYC.
Inconvénients
The biggest challenge is definitely the gap between the commercial team and the product/engineering teams. Sometimes new feature rollouts or critical bug fixes get delayed, and we are the ones who have to face the frustrated clients and manage their expectations. It feels like the product roadmap isn't always aligned with what clients are actually asking for on the ground. Also internal processes for contract renewals and legal approvals can feel a bit sluggish.