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      Concentrix

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      BT CAMPAIGN IS A SHAMBLES! - Avis employé Call Centre Agent Concentrix

      1,0
      3 juin 2021
      Call centre agent
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Other agents make the job worth while, but it's hard to not be sucked into everyone's depression as they all hate it too

      Inconvénients

      1-£8.50 to use 12 different systems 2-4 different lines of business to learn and targeted on: 3- emails from In-house about bonuses we don't get. 4- other concentrix bt campaigns get time and a half for bank holidays and quorum doesn't 5- other campaigns get bonus and quorum bt doesn't. 6- TLs get bonus and agents don't. 7- you can't actually take your holidays as there's never any hours due to staff leaving as we all hate the place 8- TLs always get holidays while your struggling to get 1 day holiday 9- shifts make you work 78 hours in 1 week and the operations manager will not change them even tho she is off every single weekend Place is an absolute car crash and I'm sure some of the stuff they do is illegal! Operations manager is absolute rubbish, scared to say anything to improve the campaign. Never worked in somewhere so rubbish in my life!

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      Réponse de Concentrix
      5y
      Hello dear colleague, thank you for your evaluation, which makes us very thoughtful. It's sad to hear that you obviously do not feel comfortable with us. It is always our aim to create a pleasant working atmosphere and good working conditions for our employees. We are sorry that we have not succeeded in this for your perception. We would like to encourage you to talk to us so that we can find a solution together to improve your dissatisfaction. Please contact your team leader or the the personnel department. We would like to work together with you so that you will soon feel more confident with us again. All the best and many greetings. Lisa, Marketing

      Découvrez plus d’avis sur Concentrix

      5,0
      5 juin 2026
      Game changer
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Inconvénients

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      3,0
      10 juin 2026
      Help desk technician
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Paid training Always hiring Occasional snacks Some managers are cool

      Inconvénients

      Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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