Nota bd place to work - Avis employé Customer Response Specialist Concentrix

4,0
11 oct. 2013
Recommande
Approbation du PDG
Perspective commerciale

Avantages

People are great, training is good, good career path possibilities. As call centers go this is one of the best. Yes there are rules and performance is very matrix based. Very typical of call center environment. Unlike many other call centers very low drama, rules are fair and clear. No favoritism, you are judged strictly on your performance. Same rules apply to all. If you have good work ethics you can do quite well here.

Inconvénients

Pay not great (but better than many), benefits expensive. If you have not worked in a call center you may struggle with the rules and metrics.

Découvrez plus d’avis sur Concentrix

5,0
5 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Inconvénients

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3,0
10 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Paid training Always hiring Occasional snacks Some managers are cool

Inconvénients

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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