A sad decline in efficiency, customer focus and colleague engagement - Avis employé Claims Team Leader Saga Group

Plans to enhance customer journey are changed reactively I feel the company constantly chases their tail instead of using the valuable time to create a plan that lasts longer than a day and invest in the plan. Colleagues don't know if they are doing a good job. There is a severe lack of engagement efforts from hierarchy - Colleagues feel each customer as a NUMBER because they are very unlikely to be praised for their great work which then leads to their high turnover, Saga decided to sell a office for millions of pounds.. leaving the colleagues of the area to source other employment or remain working at home. Some with children or not enough space to accommodate this were offered unsatisfactory contribution to travel expenses and shared office costs lasting no longer than 6 months. Acromas is a great means of income for Saga which they have recently decided to sell. This is quite possibly the worst move to make for all claims employees. Employees heard this devastating news through the papers before their own employer decided to distribute the communication though text. You'll be a number rather than a valued employee at the end.