Avantages
Nice co-workers, nice trainer, not the worst call center I've worked at, lots of time between calls (Abbott campaign).
Inconvénients
At the end of the day, it's still a call center, and you still have to deal with angry customers, KPI expectations (no matter how much they tell you certain ones don't matter - not true), middle management that sides with upper management, corporate bureaucracy, low pay, etc. In addition to these, Internet access is tightly restricted to only those sites needed for work, print material is not allowed on the call center floor (no books), and all belongings must be stored in a small locker or in your car. Can't sign up for benefits during work hours because the website is blocked. You just have to remember to do that on your own time at home. Also, job description said no outbound calls, but that turned out not to be true. And boss once told me to stop complaining to my co-workers, and if I wasn't willing to do that, I could leave. I don't like it, but I get that for on the call floor or in work chats - but I didn't think he had any business telling me what I could or couldn't say in the break room or outside of work.