Worst place ll - Avis employé Tech Support Foundever

1,0
16 janv. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Remote-- flexible--work life balance. Atleast care if your not able to work due to health issues.

Inconvénients

They dont care if you're left behind in training due to various reasons. They have bad communication. They ask us to have good communication but they themselves dont

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Réponse de Foundever
2mo
Thank you for sharing your review. We’re glad to hear that you value the remote environment, flexibility, and work life balance, as well as the understanding shown around health related needs. We recognize that balancing learning, communication, and expectations can be challenging at times. At Foundever, we offer extensive training and provide associates with the tools, resources, and support designed to help alleviate that stress. We also foster an open door culture and encourage associates to reach out to their leaders, trainers, or support teams whenever they need guidance or assistance. Clear and consistent communication is a priority for us, and feedback like yours helps reinforce its importance as we continue to strengthen the associate experience. Kim at Foundever

Découvrez plus d’avis sur Foundever

5,0
29 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

7 week training to get a person ready to go into production.

Inconvénients

Work hours depends on clients needs. So hours may vary.

2,0
10 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Inconvénients

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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