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      Concentrix

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      BT CAMPAIGN IS A SHAMBLES! - Avis employé Call Centre Agent Concentrix

      1,0
      3 juin 2021
      Call centre agent
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Other agents make the job worth while, but it's hard to not be sucked into everyone's depression as they all hate it too

      Inconvénients

      1-£8.50 to use 12 different systems 2-4 different lines of business to learn and targeted on: 3- emails from In-house about bonuses we don't get. 4- other concentrix bt campaigns get time and a half for bank holidays and quorum doesn't 5- other campaigns get bonus and quorum bt doesn't. 6- TLs get bonus and agents don't. 7- you can't actually take your holidays as there's never any hours due to staff leaving as we all hate the place 8- TLs always get holidays while your struggling to get 1 day holiday 9- shifts make you work 78 hours in 1 week and the operations manager will not change them even tho she is off every single weekend Place is an absolute car crash and I'm sure some of the stuff they do is illegal! Operations manager is absolute rubbish, scared to say anything to improve the campaign. Never worked in somewhere so rubbish in my life!

      avatar
      Réponse de Concentrix
      5y
      Hello dear colleague, thank you for your evaluation, which makes us very thoughtful. It's sad to hear that you obviously do not feel comfortable with us. It is always our aim to create a pleasant working atmosphere and good working conditions for our employees. We are sorry that we have not succeeded in this for your perception. We would like to encourage you to talk to us so that we can find a solution together to improve your dissatisfaction. Please contact your team leader or the the personnel department. We would like to work together with you so that you will soon feel more confident with us again. All the best and many greetings. Lisa, Marketing

      Découvrez plus d’avis sur Concentrix

      5,0
      20 mai 2026
      Sr manager human resources
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Culture, career growth, leadership support and benefits are just a few of the pros.

      Inconvénients

      I don’t have cons to share. I’ve been with the company for 15+ years.

      2,0
      3 juin 2026
      Quickbooks expert
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Decent Pay and benefits . Trainers prepare you for basic work

      Inconvénients

      They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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