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Avis sur Yelp

Dernière mise à jour : 15 février 2019
1'953 avis

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3.2
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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
1'128 Évaluations

Avis des employés

Trier: PopulairesÉvaluationDate

  1. « Account Executive »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Account Executive - Hambourg (Allemagne)
    Ancien employé - Account Executive - Hambourg (Allemagne)
    Ne recommande pas
    Point de vue neutre
    Désapprouve le PDG

    J'ai travaillé chez Yelp (Plus d'un an)

    Avantages

    Das Team, das Office, die Atmosphäre und das Produkt

    Inconvénients

    Die Zielsetzung, ein Großteil des Managements, die Fluktuation und die Kommunikation

    Conseils à la direction

    Arbeitet an euren Kommunikationsfähigkeiten!


  2. « Unerfahrene Management »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Account Executive - Hambourg (Allemagne)
    Employé actuel - Account Executive - Hambourg (Allemagne)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez Yelp à plein temps

    Avantages

    Viele intensives, gutes Klima unter den MA

    Inconvénients

    Ich hatte das Pech in einem Team zu sitzen mit einem strammer Führungsstil: Zucker, Brot & Pritche. Mein Sales Manager war weiblich und hatte und hat 0% Empathie!

    Conseils à la direction

    Empathie, Empathie, Empathie!

  3. Utile (90)

    « Amazing People, Incredibly Unhealthy Work Environment, HR Nightmare »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Account Executive - New York, NY (États-Unis)
    Ancien employé - Account Executive - New York, NY (États-Unis)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Yelp à temps plein (Plus d'un an)

    Avantages

    I am writing this review 6 weeks after leaving Yelp and about 4 at my new company so I feel like I have had some time to digest, compare, and reflect on my experience.

    THE GOOD:
    People - A pro and a con, we will get to that later. I have made some of my dearest friends and amazing mentors working there. Everyone is around the same age, has similar goals as you, and for the most part your peers encourage you to succeed.

    Office- The office is beautiful and filled with snacks, beer and games. There's a barista there all day everyday and a great facilities team that keeps the office shiny.

    Events - Again, pro and con. Drag queen lunch, happy hours, team outings, you name it. There were a ton of fun events that I know people who were not from the NYC area really benefited from since they got to meet new people and explore cool new spots around the city.

    Training - Yelp offers a 2 month, extremely intensive training program that teaches you the ins and outs of sales. You learn to become a better communicator, have thicker skin, and set goals.

    Inconvénients

    ***IMPORTANT***
    Let the record stand that in September there was an attempted SHOOTING at Yelp in SF and NOT A SINGLE MESSAGE was sent out until 3PM three days later after employees were panicking/gossiping about it.

    Our stock plunged nearly 30% in Nov. Business owners were talking about it on our calls and not a single person in management or leadership addressed it.

    Buckle up, because there are many.

    1. Culture- This company is ran like an elementary school or a dysfunctional summer camp. There is an ongoing joke about how we're surprised we don't have to raise our hands to use the restroom. I totally understand things like being mindful of breaks and your phone, but there have been times were I took my phone out to check on a family emergency and got publicly called out for it. The culture at Yelp is shoving it down your throat that you LOVE Yelp and you are SO LUCKY to be working at Yelp. Our monthly meetings would involve bashing other companies (ex., the head of the office mocked Google's walk out against sexual harassment) and avoiding obvious issues within the company. You are HIGHLY encouraged to attend happy hours frequently and majority of the well performing teams, such as the one I was on, go out multiple times a month. Most of it comes out of YOUR pocket and can fall on weekends and Friday nights. Successful managers at Yelp consider Yelp their life (date within the company, have only friends within the company, etc.) I know more about my managers sex life than I ever should.
    2. Job Itself - It's cold calling, you know that when you apply so that shouldn't really be a con, HOWEVER, it's how they approach cold calling. At exactly 8:30 you need to be at your desk ready to go. At exactly 12:00 everyone takes lunch (HR says you can take it anywhere between 11-2 but good luck trying to tell your manager that). They have no flex when it comes to a sales cycle. If it's the day before Christmas or the day before Memorial Day weekend they expect the same despite the obvious fact that sales globally decrease. Your managers get on your calls and feed you line for line what you should be saying. Essentially you are a puppet to your manager. It takes zero skill. (For reference, I was putting up 30k a month which is 10k higher than quota.) No matter how much you do in a day/month/week/etc. it isn't enough and even when you do well, no one is happy there, they just can't tell you that. I know several people who have won the most esteemed awards at Yelp and all HAVE QUIT. You're forced to stand and your desk and "bring the energy" like we're 12 year old cheerleaders. The "rewards" they give you for closing deals is hilarious. Sometimes it's things like "dare your manager to do a push up!" or "one free breakfast sandwich!" Again, elementary school. There is also nowhere to go up. You can either cold call, manage people who cold call, do higher volume cold calling, or pray to get into Mid Market/National. I quit the leadership development program because the mission of it is to teach you how to brainwash employees and use what they say against them. Why should managers be asking me questions like "Are you closer with your mom or your dad?" "How is your current relationship going?"
    3. Management - Possibly the worst part of this job. It's amazing how they haven't been sued yet because not only is management known for being incredibly unprofessional, but there is NO DIVERSITY. Every single director (in my time I've seen 8 different) is white. Every. Single. One. This is a company of 1200+ employees and you're telling me there isn't ONE POC you can promote? Managers are the same and they're all 23-25. They promote people into management extremely early and they are managers for training classes so you're forced to learn from someone who doesn't even know how to do their job. In addition, management is incredibly immature, power hungry and an overall mess. I went though 4 different managers, all equally problematic. One time there was a bad snowstorm and they were closing down Port Authority and suspending trains. I was told I should "stay at a friends house" or use my PTO if I wanted to leave. I wound up staying, it was extremely dangerous getting home and I didn't get back to my house until 2AM with work the next day. Another time I was in the bathroom with a stomachache for FIVE minutes (sorry TMI) and my manager texted me "Hey where are you?" I've been told by countless people in power that we should 'of course' take our LEGAL 10 minute breaks, but make sure we earned them. This has been said to me at the end of a week where I've closed 21k. Seems like I earned it. Oh, and one more thing, keep an eye on your managers and directors because they're sleeping with reps and doing obscene amounts of Adderall.
    4. The pay structure - Yelp went from contracts to non-term length commitment so the client can cancel anytime. You have no connection with your clients after you sign them up, and it's frowned upon to check in on them. Yelp pays you out as if they stayed signed on for 6 months so when they cancel (which they do because the product is outdated and doesn't actually work) you wind up owing the company back money. They tell you 20% of your sales needs to stay on for 3 months which seems easy but is not when they can stop and start at any time and you have no control.

    Honestly, not the worst place to start for recent grads but check yourself and realize this is not a real job and other companies are laughing at us.

    Conseils à la direction

    1. Stop promoting only white people. It's incredibly obvious.
    2. Grow up -- flirting with your employees is embarrassing and unprofessional
    3. Take a good look at the morality of how you're running your company.
    4. Your trophy winners are quitting -- shouldn't that tell you something?
    5. Stop bullying people when they choose to go elsewhere. Don't tell me I'm 'giving up' or 'if you can't be successful/happy here, what makes you think you will be successful elsewhere?' or 'you're feeling negative because you surround yourself with negative people.' I brought a positive, professional attitude to work every day and it was a huge shock when I left. If you really can't see beyond your employees attempts at faking it until they make it, you shouldn't be in management. There are people at this company with anxiety, stomach issues, weight gain, etc. and no one changes a thing. I've seen doctors in NYC that have said people come to them with similar issues from Yelp. How do you not realize that isn't ok?


  4. « Great company culture »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme

    J'ai travaillé chez Yelp à temps plein

    Avantages

    Amazing office environment, great company culture, overall great career growth

    Inconvénients

    College-like environment but not necessarily always in a bad way


  5. « Account Executive »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Account Executive
    Ancien employé - Account Executive
    Recommande
    Point de vue neutre

    J'ai travaillé chez Yelp à temps plein (Moins d'un an)

    Avantages

    Great people to work with

    Inconvénients

    Felt stressful at times, but rewarding


  6. « Good work that they do »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Account Executive - Phoenix, AZ (États-Unis)
    Ancien employé - Account Executive - Phoenix, AZ (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Yelp à temps plein (Plus de 8 ans)

    Avantages

    phenomenal services that are part of employment here at Yelp

    Inconvénients

    Pay structure could use more work

    Conseils à la direction

    Pay your employees more then you currently do


  7. « Good company. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme

    J'ai travaillé chez Yelp à temps plein

    Avantages

    Young, energetic vibes, approachable manangers.

    Inconvénients

    I don't have anything bad to say.

  8. « Intense place to work at »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    Employé actuel - Account Executive
    Employé actuel - Account Executive
    Point de vue négatif
    Aucune opinion sur PDG

    Je travaille chez Yelp à plein temps (Moins d'un an)

    Avantages

    Great benefits and culture

    Inconvénients

    Cold calling is not fun


  9. Utile (2)

    « Don’t take the job so seriously »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - AAE - Phoenix, AZ (États-Unis)
    Employé actuel - AAE - Phoenix, AZ (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Yelp à plein temps (Moins d'un an)

    Avantages

    The people, the outings, the food, the free insurance. All of Yelp is awesome except the job duties itself. That’s at any job. I’ve had lot of jobs up until this one. No matter where you go you’ll get tired of the job duties. So just enjoy the perks at this one. I don’t recommend it if you are just looking for a last minute job to keep you above water before the next one. The people who do well here are patient and ready to stay with the company for at least 5 years. What’s the point if you’re going to leave? You can make so much money if you just listen, apply yourself, and don’t make everything about you. Drama queens are so obnoxious so grow up before you apply, Yelp is flexible, the managers are chill, and if you have any issues you can always change teams. It’s likely if you end up not liking the job or environment the problem is probably you. This is one of the easiest jobs I’ve ever had and the perks are awesome.

    Inconvénients

    People who are negative about the job. Just quit if you’re unhappy. No one wants to hear about how you hate the job. Seriously. This job is not for you if you have a negative attitude. Some of us love it and that’s why we are successful.

    Conseils à la direction

    Stop micromanaging and fire negative people. Stop having us call people every two days. It’s not necessary. Yelp has a terrible reputation for being annoying like that. That’s why biz owners hate us. Also get the review software fixed. Review conversations are so ridiculous. I have a biz owner who only has 3 reviews showing and 45 removed. I love the job, but I never make 80 dials and I have great months. It should really be 60 dials. You’re just stressing employees out for no reason. Seriously though...get rid of the negative people. Also you could def pay us more. More money means happier people.


  10. Utile (2)

    « 5 Star Career ! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Mid Market Account Executive - New York, NY (États-Unis)
    Ancien employé - Mid Market Account Executive - New York, NY (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Yelp à temps plein (Plus d'un an)

    Avantages

    Yelp is an unbelievable company to work for! I worked at Yelp for almost two years before leaving. Yelp has so many opportunities to get promoted and advance your career right out of college. I was managed by the most professional and highly skilled managers (Samantha Parkinson, Jamie Elia & Samantha Krouner).

    -Phenomenal managers and leadership
    -Amazing culture and employees
    -Lot's of growth opportunity

    Inconvénients

    -Little work from home flexibility in cases of extreme weather advisories