Question d’entretien chez Travelex
What is Incident Management & Problem Management?
Réponse à la question d'entretien
Utilisateur anonyme
11 juil. 2018
The objective of the Incident Management Lifecycle is to restore the service as quickly as possible to meet Service Level Agreements. The process is primarily aimed at the user level. Problem Management deals with solving the underlying cause of one or more incidents.