5,0
15 mai 2025
Employé (actuel), plus de 10 an(s)
Troy, NY
Recommande
Approbation du PDG
Perspective commerciale
Avantages
Corporate employees get generous vacation and bonuses, the atmosphere is relaxed even when workplace requirements are intense, and the people are awesome.
Inconvénients
If you work in a Verizon Call Center, every minute is accounted for and you're expected to hit 97% Adherence to schedule; every bathroom break hurts your numbers, every minute late from lunch hurts your numbers, every time you need to decompress after a bad call hurts your numbers. You have 30 secs between hanging up with one customer and getting the next; there is no downtime except for the occasional team meeting or training. Monitoring by Supervisors can be crazy.