Customer Service - Avis employé Customer Service Associate The Cigna Group

4,0
4 mars 2013
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Managers are flexible with scheduling, will help you find a trade or let you make up time if you have no vacation time available. Pays well for those just starting out or those looking to move up in the company. Can learn many skills in this job and apply them to other jobs.

Inconvénients

Stressful at times. Moving up in company seems difficult when you have so many people to compete with. Meeting production is sometimes difficult and feel management expects too much at times.

Découvrez plus d’avis sur The Cigna Group

5,0
13 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great company with great benefits.

Inconvénients

Pay raises are yearly but not significant.

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Réponse de The Cigna Group
2mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
5,0
4 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I was based at Cigna’s Bloomfield headquarters and thoroughly enjoyed my time there. I had the opportunity to work alongside exceptionally smart, action-oriented colleagues and business partners who were knowledgeable, responsive, and dependable. People knew their subject matter, provided direct answers, and consistently followed through on their commitments. The organization was highly professional, well-managed, and organized. The Wilde Building had a positive, forward-thinking energy that made it an enjoyable place to work. The cafeteria offered excellent food options, and the views overlooking Gillette Ridge Golf Club were a nice bonus. 30% annual bonus was greatly appreciated. Finally, I personally believed in the leadership of the CEO and the entire ELT.

Inconvénients

During my two years with the company, I reported to three different managers, which created instability. One manager, in particular, created significant challenges for both the broader team and me. Multiple team members raised concerns with Human Resources, but no action was taken. The company also regularly conducts smaller-scale workforce reductions and position eliminations. These actions can occur across various departments and at different times, which creates uncertainty among employees. Because these reductions are small, they don't trigger a WARN Act or receive media attention. As a result, employees feel a heightened sense of job insecurity regarding future organizational changes.

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Réponse de The Cigna Group
11h
Thank you for sharing your thoughts with us. We truly value your input and appreciate you taking the time to share your experience with The Cigna Group.
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