Team members were very supportive, everyone was willing to help answer questions if they had the time. Training was beginning to get better, had some training from Microsoft Engineers.
Inconvénients
Case load was heavy at times, if there is a backlog you do have to take a case. The team has grown so this may have helped with case loads. Learning the product by talking to customers is stressful but the training was getting better as mentioned.
Salary is low but if you're just getting started you can get some good experience.
Réponse de TeKnowledge
5y
Thank you for the feedback! We have been busy during this past year of Covid! While other companies are having to lay off staff we have grown over 30% during these times just here in the US.
Thank you for sharing your feedback. We’re glad to hear you enjoy working with us and appreciate the positive aspects of the environment.
Thank you for helping us identify areas for improvement.
The paychecks don't bounce, at least as far as I experienced. You'll never ever have time to be bored, if you could call it that.
Inconvénients
Completely toxic work environment, through and through. Ignores requests for Disability accomodations, uses the information gleaned from that process to institute write-ups. PIPs are their favorite tool ever, beside death from overwork.