Aller au contenuAller au pied de page
      employer cover photo
      employer logo
      employer logo

      TeKnowledge

      Employeur impliqué

      Avis sur TeKnowledge

      Efficient Crisis Management partners for Enterprise IT support - Avis employé Escalation Specialist TeKnowledge

      3,0
      27 oct. 2025
      Escalation specialist
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Multilingual communication: supports global clients effectively through fluency in English, French, Spanish, Bulgarian and Kinyarwanda. Professional Documentation: Maintains consistent, polished communication across incident logs and stakeholder updates.

      Inconvénients

      Limited visibility into Backend Systems: Requires customer cooperation for logs and diagnostics, which may delay progress. Resources Constraints During Peak load: Handling multiple SEV A cases simultaneously may stretch internal capacity.

      avatar
      Réponse de TeKnowledge
      6mo
      Thank you for sharing this detailed perspective. We’re glad to hear the strengths you highlighted around multilingual support and documentation. We appreciate your points on backend visibility and peak-load capacity, and these insights help guide ongoing improvements in tooling and resource planning. Thank you for your contribution.

      Découvrez plus d’avis sur TeKnowledge

      5,0
      4 juil. 2026
      Customer success manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Hybrid schedule Home 2 office

      Inconvénients

      Very little to complain about

      1,0
      18 avr. 2026
      Critical situation manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      The paychecks don't bounce, at least as far as I experienced. You'll never ever have time to be bored, if you could call it that.

      Inconvénients

      Completely toxic work environment, through and through. Ignores requests for Disability accomodations, uses the information gleaned from that process to institute write-ups. PIPs are their favorite tool ever, beside death from overwork.

      1
      Voir les avis par: Utile|Évaluation|Date|Tout
      Recherches associées: Offres d’emploi chez TeKnowledge | Salaires chez TeKnowledge | Avantages sociaux chez TeKnowledge | Entretiens chez TeKnowledge
      Avis sur TeKnowledgeAvis pour Escalation Specialist chez TeKnowledgeAvis sur TeKnowledge