Worst place I have ever worked. - Avis employé Digital Account Strategist TTEC

2,0
13 juin 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The access to information, if you really take the time to absorb and learn- you can advance your career elsewhere rather quickly.

Inconvénients

Everything. Transparency on commission is non existent. Get paid commission every quarter but you have no idea what your getting paid or if it’s correct until day of. Also no guarantee on what you’ll be paid based on company budget. Training consists of power point slides for 4 weeks. Info dump; then sink or swim on the floor. Management here is terrible and spread thin. Not equipped to do the job by any means. As I mentioned you really need to take personal time out of work to really learn the ins and outs. I was a top performer here for 3 consecutive quarters, this was due to me taking time to learn outside of work. Ttec did a horrible job of preparing us for the job. Attrition here is over 50%. Get in, learn, and leave. Ask about commission, how it’s calculated, and you’ll see what I mean. In my year here I have watched 3 teams come and go entirely. This place is broken and management does nothing to change it.

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Réponse de TTEC
3y
Your TTEC experience matters to us. Please visit formeremployee.ttec.com to give us more details.

Découvrez plus d’avis sur TTEC

5,0
8 févr. 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good company, transparent and easy to grow

Inconvénients

Pay can be better, more full time positions too

avatar
Réponse de TTEC
3mo
Thank you for sharing your feedback and for your contributions at TTEC. We’re thrilled to hear you find the company transparent and see opportunities to grow. We also appreciate your comments about pay and full-time positions — feedback like this helps us continue improving the employee experience. We wish you continued success in your role!
1,0
30 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The opportunity to work remote is the only pro.

Inconvénients

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Réponse de TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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