There're awful. (Work at Home Position) - Avis employé Virtual Customer Service Representative TTEC

1,0
30 janv. 2018
Recommande
Approbation du PDG
Perspective commerciale

Avantages

There's not any, only except that you will get paid.

Inconvénients

1. Training is Awful. I remember just sitting there and feeling the negative energy of the female trainer explaining everything to us but not absorbing the information fully because she~as the trainer is not really trying to train you well. In truth, there're not really trying to make you good at your job. You're just there until they don't need you anymore and hopefully in their eyes.... you fall off before then because they don't want to pay anybody unemployment. Trust me, I would know. The calls are back to back and even though they can slow down the queue of calls coming through like a tsunami...they won't. They'll speed up the calls and you'll end up not able to take any calls anymore because it'll just be too stressful. Yes, I did get paid but how long will you be able to make that check before you fall down and crash due to a mental breakdown. Oh God, and don't expect sympathy or relief from your supervisors....there're evil just as well. There're in on the con game going on at teletech. You see, I never quit my job...They fired me due to a schedule battle but I refused to quit. After they fired me, I went to file for my unemployment benefits. Of course they denied me at first but when I had to go to my unemployment appeals case and prove my story, I WON THE CASE. The story is long and maybe one day I'll write a book about it but I won my unemployment appeals case against these evil people.

Découvrez plus d’avis sur TTEC

5,0
8 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good work life balance great people

Inconvénients

Nothing really. Great pay the people are nice

1,0
30 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The opportunity to work remote is the only pro.

Inconvénients

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Réponse de TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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