My experience in Teletech Mexico - Avis employé Service Delivery Manager TTEC

3,0
5 janv. 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Teletech has great general organizational structure. Great learning environment. i know i have learned plenty in my 8+ years in the company.

Inconvénients

It does feel often that the company places more focus on their bottom line margin gains over people and their contributions. This reflects negatively on the company and its image across the operations floor, support departments and even external job seekers.

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Réponse de TTEC
9y
Thanks for the review and congratulations for being part of the TeleTech family for more than 8 years! TeleTech is certainly a place where you can learn a lot and at the same time develop your career. Management will always consider what's best for everyone even if at times it may not look that way. Attrition has always been high in this industry but we feel that management is set to keep talent and develop employees further more than ever, with the recent launch of iAspire. Thanks again for the review and have a great start this 2017!

Découvrez plus d’avis sur TTEC

5,0
8 févr. 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good company, transparent and easy to grow

Inconvénients

Pay can be better, more full time positions too

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Réponse de TTEC
3mo
Thank you for sharing your feedback and for your contributions at TTEC. We’re thrilled to hear you find the company transparent and see opportunities to grow. We also appreciate your comments about pay and full-time positions — feedback like this helps us continue improving the employee experience. We wish you continued success in your role!
1,0
30 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The opportunity to work remote is the only pro.

Inconvénients

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Réponse de TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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