Corporate Headquarters - Avis employé Employé (anonyme) TTEC

2,0
4 nov. 2016
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Job flexibility (working remotely on occasion), PTO is decent especially after completing first year, full bene's and 401k match (although all health/retirement plans are pretty bare-bones/stripped down... but still better than nothing). Opportunities for career advancement if you know how to play the corporate game well by "kissing the right behinds" and working an ungodly amount of hours.

Inconvénients

Executive management struggles to retain top talent by offering stagnant wages combined with ever increasing work demands - Teletech has earned a reputation with outside companies as having a 'revolving door' at all levels of the business.

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Réponse de TTEC
9y
Thank your for your feedback. We appreciate that you took the time to give a detailed review about your experience at TeleTech. We're happy that you like the job flexibility and benefits you receive at work. We believe management is committed to retain and promote performing employees more than ever with the launch of iAspire. As you know, it helps boost the careers of employees from within. I hope that you will personally be able to benefit from this and that your stay at TeleTech proves to be a great decision for you. Thank you once again for the review.

Découvrez plus d’avis sur TTEC

5,0
8 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good work life balance great people

Inconvénients

Nothing really. Great pay the people are nice

1,0
30 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The opportunity to work remote is the only pro.

Inconvénients

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Réponse de TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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