Good benefits overshadowed by toxic work environment - Avis employé Customer Service Representative TTEC

2,0
25 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good benefits and fast interview process

Inconvénients

Toxic work environment and a lot of office politics that affects the team

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Réponse de TTEC
1w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the benefits and hiring process. We also take your concerns about the work environment and team dynamics seriously, as creating a positive and supportive workplace experience is important to us. Feedback like yours helps us identify areas where we can continue improving for our employees. We wish you all the best in your future endeavors.

Découvrez plus d’avis sur TTEC

5,0
26 août 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good company good benefits jjbbbb.

Inconvénients

Pay is low for the work load

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Réponse de TTEC
9mo
Thank you for sharing your feedback. We’re glad to know you valued the company and benefits, and we also take note of your comments on compensation. We appreciate the time you spent with us and wish you success in your future career.
1,0
30 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The opportunity to work remote is the only pro.

Inconvénients

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Réponse de TTEC
4w
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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