Awful - Avis employé CRM Manager TTEC

1,0
24 mars 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

None really, sometime we would get land yards as merchandise

Inconvénients

Favouritism is real, if you are not needed or you don’t meet their checklist you won’t get an opportunity

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Réponse de TTEC
2mo
Thank you for sharing your feedback and for your years of service at TTEC. We take comments about favoritism and career opportunities seriously, as they help us identify ways to better support and recognize all employees. We wish you the very best in your future endeavors.

Découvrez plus d’avis sur TTEC

5,0
8 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good work life balance great people

Inconvénients

Nothing really. Great pay the people are nice

1,0
30 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The opportunity to work remote is the only pro.

Inconvénients

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Réponse de TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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