A growing company but still needs to work on employee satisfaction - Avis employé Trainer TP

4,0
25 juil. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

A lot of group activities, discounts, a crescent importance regarding mental health and well-being with psychological support in some projects. Prioritises inclusivity and diversity, embracing a diverse workforce.

Inconvénients

Poor self-development initiatives and development plans for workers. Although it was one of the leaders in remote work during the pandemic, now it could continue betting on hybrid work models to improve work-life balance. Salaries are not at all competitive.

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Réponse de TP
1y
We appreciate your honest feedback since we are always concerned with our employees welfare. Thank you greatly!

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5,0
26 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Very accomplishing environment, I enjoyed speaking with customers.

Inconvénients

Calls are back to back and you have to meet all metrics.

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Réponse de TP
2d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3,0
16 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Inconvénients

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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Réponse de TP
2d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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