If I could give 0 stars I would - Avis employé Customer Service Agent TP

1,0
14 avr. 2023
Recommande
Approbation du PDG
Perspective commerciale

Avantages

some of the people are great

Inconvénients

- Dishonesty; repeatedly said they'd do something, and then did not. - Incompetent management - poor communication of expectations - output driven environment, not concerned with quality of service - no support system for difficult calls with heavy subject matter - no coaching or development plan for new agents, IT'S SINK OR SWIM - underpaid (below NMW for one month) for hours actually worked, as they use a pseudo 'salary' system, which means you do 150 hours (in my case) and are not paid for them all, as you had a sick day (outside of those hours) and it gets deducted in full

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Réponse de TP
3y
We're sorry to hear about your experience. We'd like to understand further and do our best to learn from it. Could you please share details with us at https://forms.office.com/r/qU6NHq8CHN? Your feedback is much appreciated.

Découvrez plus d’avis sur TP

5,0
5 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Inconvénients

Nothing I can think of thats a con

3,0
4 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Inconvénients

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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