I will leave the moment I find another job. - Avis employé Premier Customer Care Representative TP

2,0
12 mai 2021
Recommande
Approbation du PDG
Perspective commerciale

Avantages

They will hire pretty much anybody who passes a drug test. Probably because they have such a high employee turnover rate.

Inconvénients

Bad hours. Useless training (although the trainer was at least good, but they had him teaching useless material). Lousy pay. Terrible equipment. Supervisors are lazy and unhelpful. They literally never even taught me how to operate the phone software before sending me out to take calls, and the supervisors who are supposed to be overseeing my calls during the "nesting" process are not providing any feedback whatsoever on performance and rarely respond to my questions. There is only one other person in my hire group and there are two supervisors assigned to us as far as I know. And they both seem to know less about the system than I do. Communication with your employees is a joke. I still don't know who my boss is or who to contact if I have any questions about the job.

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Réponse de TP
5y
Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

Découvrez plus d’avis sur TP

5,0
8 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great leadership with excellent communication.

Inconvénients

Workload can become stressful from time to time but a true team environment means there is always help available.

3,0
16 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Inconvénients

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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Réponse de TP
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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