The worst place I have ever worked ! - Avis employé Customer Service Representative TP

1,0
14 juin 2013
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good working relationships with colleagues

Inconvénients

Dirty desks computers and carpets. Systems fail on a weekly basis! Client and Teleperformance senior ops can't decide on script to use and how the call should flow. Stupid systems like be the voice allows the agents to say how happy they are etc all this must get lost in cyberspace as you never receive any feedback. Team leaders are about as useful as a solar torch ! But the fault lies with the company not the Tls as they are over laden with work and quality targets plus god forbid one agent does not meet their KPI target they are made to go on a PDP to improve ! The company keeps sending people on training courses not for the good of the employee but because invest NI gives them grants to pay for it ! It is not uncommon for the one agent to have two login numbers so he can work on one campaign as billable admin and take calls on another ! This is a crafty way for Teleperformance to get paid twice for the one person.

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Réponse de TP
4y
Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

Découvrez plus d’avis sur TP

5,0
11 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

TP is a wonderful place to work. I have recommended TP to several friends. It has great leadership and people to work with. Just a great environment to be in and around.

Inconvénients

I have nothing bad to say about TP

3,0
4 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Inconvénients

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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