Everyone on the call floor wishes they worked literally anywhere else.
You can be fired for pretty much anything
When questioned on why I was being paid less than a man who did the same job as me and even started on the same day as me despite him being in a lower minimum wage bracket the boss couldn't give an answer panicked and said she didn't have the paperwork but she'd find it. She didn't.
Holidays cancelled with extremely minimal notice - told there's no record of them so they can't be booked back in. A manager's friend mysteriously gets 2 weeks holiday that same day.
Schedules are frequently wrong and don't match contracted hours - the ACCM's advice is that it's just tough because you have to work what the schedule says even if you think it's wrong
You're timed going to the bathroom and disciplined if you take more than 2.5% of your shift to go.