Customer service agent, supervisor - Avis employé Customer Service Associate TP

1,0
19 févr. 2019
Recommande
Approbation du PDG
Perspective commerciale

Avantages

It's a paycheck, meager though it was.

Inconvénients

Still waiting for 2018 w-2. Was not told it was a temporary position until the day I started. Break area not sufficient for the number of employees.. only 6 microwaves for everyone to use during a 30 minute lunch break. Team leads not mature enough to handle the position. .. I saw in charge an agent for tossing a 3 inch nerf football to another agent during a very slow call period. Also, not enough functional equipment for all of the agents. Since time is monitored on the computer, we couldn't 'clock ' until we found a working computer with a working soft phone. That could sometimes take upwards of 20 minutes but we weren't allowed to arrive more than 5 minutes before our scheduled start time. Team leads also would not adjust our time claiming we should arrive early enough to find a computer. Shall I go on?

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Réponse de TP
7y
Your review is very alarming and we hope you can share more details with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can conduct an investigation. Thank you.

Découvrez plus d’avis sur TP

5,0
5 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Inconvénients

Nothing I can think of thats a con

3,0
4 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Inconvénients

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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