Sprint Customer Service Rep - Avis employé Customer Service TP

1,0
2 oct. 2018
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The people from training were cool

Inconvénients

-Hours are crazy, I had to work 12 hour shifts for four days, my preferences were totally disregarded and ignored -the calls are SO bad, sprint customers are completely screwed over and take out all their frustration on YOU, some people were so rude that it would really get to you -the whole bonus structure is based on a dumb system, youre judged on surveys but customers arent asked about how the customer service was, theyre asked about how likely they would recommend sprint, most of these people have gotten screwed over so theyre obviously not going to give a high rating -its back to back calls the entire day, even weekends and you dont get time to breathe between calls -absolutely unbearable, please RUN

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5,0
5 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Inconvénients

Nothing I can think of thats a con

3,0
4 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Inconvénients

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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