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      Sinking Ship - Avis employé Customer Success Manager Springboard

      2,0
      26 août 2025
      Customer success manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Good culture when I started but went downhill as revenue plummeted. They hired such wonderful, bright and empathetic folks which made for a cool culture. They used to have a very structured way of getting promoted which was great and achievable.

      Inconvénients

      Revenue was sinking when I left and it was all due to bad business decisions and bad management . There were multiple layoffs. Their "Fixes" made everything way worse, instead of listening to their CSM's about where the real issues were, they'd try these crazy strategies for improvements which wouldn't get to the root cause. So much potential but by the time I left, everything was on fire.

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      5,0
      3 févr. 2026
      Operations support specialist
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Very welcoming environment and team spirit

      Inconvénients

      Non i can think of at the moment

      3,0
      18 janv. 2026
      Career coach
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      As a career coach you manage your own schedule and have use of a variety of tools. There are weekly team meetings, the coaching team has versatile background so there is always someone who is an expert at something. The coaches support one another and truly want to ensure everyone is successful.

      Inconvénients

      There is a disconnect with the onboarding/sales team who seem to say anything to get students to sign on the dotted line. Telling a person fresh out of high school or even college that they will find a position earning 90k plus is very damaging and sets unrealistic expectations. Many of the entry level students have never held a professional position and that is disheartening when a coach is level setting on what they will actually earn if a position is identified.

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