Avantages
Work from home (even though the entire company is remote so this isn't even a perk anymore)
Inconvénients
The company has been struggling with a lack of direction for at least a year now and it's finally coming to a head with 50+ customer service (Patient Experience) employees being laid off due to restructuring. They have a bloated "People & Culture" (HR) team that no one trusts due to past instances of union-busting techniques and anyone involved in that mysteriously "quit". But, of course, only the front-line customer service employees were laid off and no other teams were affected. Upper management/leadership has been a constant revolving door. They can barely keep anyone Director-level and above for longer than a year so there's constant change and initiatives that get started are never finished. They expect us to take feedback in stride when we make mistakes even though processes are changing constantly processes and workflows but if you give upwards feedback to your manager or above, they deflect and get defensive. Even if the feedback were concerns over loss of day-to-day autonomy (your entire day is micromanaged and assigned to you every 30 minutes of the day, including lunch), unpaid lunch breaks (this used to be paid), weaker benefits than when you started, etc. They always ask for ideas to improve processes and improve Patient experience but the Engineering and Product teams are so understaffed that nothing gets done with the feedback, even if it could help make workflows more efficient. Some new features that do get released seem half-finished and rarely get iterated to actually do what they were intended and instead make our work more confusing.