Hell - Avis employé Customer Success Manager (CSM) Shopify

- Very collaborative, even across team boundaries - Very healthy work-life balance culture - Lots of room to grow, explore, and be impactful - Remote-friendly - Fun

- Seeks constant growth and visibility, which can be difficult to achieve depending on the circumstances - Internal documentation can be hit-or-miss - One of Shopify's tenets is "thrive on change" and so there can be a lot of change (org restructures, project scope, etc.)

Legacy Shopify ICs and lower-level managers are excellent and generally quite nice (company's Canadian after all) Caliber of engineering talent is generally high Dev-friendly stack (Ruby/Rails) Bleeding-edge AI adoption with unlimited token budget

Recently brought over a CTO from Microsoft: he brought with him a lot of not-at-all-nice people who are highly political, frequently rude/condescending to legacy Shopifolk, and make consistently bad/dev-hostile technical decisions Bleeding-edge AI adoption is being used to justify unreasonably increased expectations