Incapable Leadership in the SAM Team - Avis employé Senior Support Account Manager ServiceNow

1,0
24 avr. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Timley Salary and Stock Options

Inconvénients

My experience with the Support Account Management (SAM) Team at ServiceNow in Hyderabad has been extremely disheartening, primarily due to the conduct of the director. The director has shown blatant biases within the team, consistently hiring only favorites and treating others with utter disrespect. This favoritism has severely impacted team morale and productivity. Over the past couple of years, my experience has been nothing short of a nightmare. The director has publicly insulted me on numerous occasions, creating a hostile work environment. This behavior is not only unprofessional but also damaging to the team's cohesion and overall performance. Furthermore, the director's mismanagement of the budget is alarming. There have been instances where travel to customer sites appears to be based on personal whims rather than business needs. Despite these issues, there seems to be no accountability due to the director's position. Employee wellness is virtually non-existent in the SAM team. While ServiceNow as a whole may have a positive reputation, the SAM team in India operates with questionable tactics that undermine employee well-being and trust. The rapid promotion of this director, despite the evident lack of leadership skills, has only exacerbated the situation. It is incredibly frustrating to work under such incapable leadership, and it has made my tenure at ServiceNow a regrettable experience.

Découvrez plus d’avis sur ServiceNow

5,0
3 juin 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Big Tech health + vision + dental benefits

Inconvénients

Significant change and movement in org.

3,0
24 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Inconvénients

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

1
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